Welk Resorts had humble beginnings, starting off in 1964 as a single motel and a nine-hole golf course overseen by founder and television host extraordinaire Lawrence Welk. More than fifty years later, Welk Resorts has grown to several stunning locations in gorgeous regions across the continent. Welk Resort San Diego is designed with an emphasis on luxury, convenience and style. It is the largest Vacation Ownership project in Southern California located on a sprawling 640 acres. Welk’s Desert Oasis is located in the sun-drenched Coachella Valley in Southern California – just minutes away from Palm Springs. Immersed in the serene beauty of the Ozarks, Welk Resort Branson offers award-winning entertainment in a spectacular location and last in the Baja is Welk Resort Cabo San Lucas, Mexico.

Director of Purchasing

The Challange

Jackie Newbeck is the Director of Purchasing for Welk Resorts. She began her career there and is responsible for all timeshare facilities’ purchasing needs, including office needs, interior furniture, fixtures, equipment and services. Her department consists of five employees who, directly or indirectly, manage the purchasing process for existing and new time-share facilities. A big part of Jackie’s job is developing standard operating procedures for how and what all properties will order.

Company: Welk Resort
Industry : Hospitality
Location : San Diego, California
Company Size : 1,800

“We generate over 200 PURCHASE ORDERS per week, so we needed a powerful system. We were referred to Bellwether. We evaluated four companies, and we chose Bellwether’s Purchasing Software. We started to use the Purchasing, Receiving, Requisitions, and Inventory modules. Then we added the Bar-coding module in the future.”

Consistency & Standard Operating Procedures

Jackie says, “Items like bedding, shampoo or soap, for example, must follow established protocol. Users may grumble when mandates are put in place, but, without them, quality control would suffer and our image throughout all of the facilities would also suffer. Maintaining a consistent, quality image through developing standard operating protocol ensures that the “look and feel” of Welk Resorts is maintained throughout all of the resorts.”

Bellwether Purchasing Software

“Currently,” Jackie said, “we have thirty users, but that number will grow as new properties come on line. In the last two years we have spent $6M in service, supplies and equipment and that will also increase. We generate over 200 PURCHASE ORDERS per week, so we needed a powerful system. We were referred to Bellwether. We evaluated four companies, and we chose Bellwether’s Purchasing Software. We started to use the Purchasing, Receiving, Requisitions, and Inventory modules. Then we added the Bar-coding module in the future. When we first implemented Bellwether, there was resistance to change; however, within sixty days of the mandate, everyone was using Bellwether Purchasing Software because we no longer accepted email or paper requisitions. Processes and workflow are much improved now that everyone is on board.”

100% use

within 60 Days

Bellwether software and support

Jackie said, “We really like the Technical Assistance Department. They are knowledgeable and respond quickly. Everyone likes Bellwether Purchasing Software because it is so easy to use. This is a powerful program, even more powerful than I realized when we purchased it. We are completely satisfied with Bellwether and would highly recommend the product to others.”

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